Splash 'N More | Haustierfreundliche Hütte mit Hallenbad & Whirlpool in Pigeon Forge

Thank you so much for sharing your experience and for being so thoughtful in leaving movies behind for future guests—it’s such a kind gesture. We completely understand how important WiFi can be and truly appreciate your patience throughout your stay. It means a lot that you still had a positive trip despite the hiccup. We hope to have you come back and enjoy an even smoother visit next time

Thank you for your kind feedback, Beverly! We're delighted to hear that you enjoyed your stay at our property. We appreciate your valuable input, and we'll definitely take your suggestions into consideration for future improvements. We hope to welcome you back soon for an even more comfortable experience!

We are truly sorry to hear about the issues you experienced during your stay, as this is certainly not the experience we want for our guests. We understand how frustrating it must have been to arrive and find the power out in the bedroom, and we appreciate your husband taking the time to locate the breaker and restore it. We also sincerely apologize for the hot tub stopping heating during your second night, as that is not something you should have had to deal with while trying to relax and enjoy your stay. We regret that the pool temperature was not what you expected and understand how that assumption could be made with it being an indoor pool. While the pool is not advertised as heated, we certainly understand how that could have impacted your experience. Your feedback is incredibly helpful, and we will be reviewing these concerns with our team to ensure everything is properly checked for future guests. We truly regret that these issues occurred during your visit and that it affected your overall stay. Thank you

Thank you, Kara, for sharing your honest review of your most recent stay at Splash 'N More! We're glad to hear that you and your family had a great stay overall. We regret to hear that you encountered maintenance issues during your stay such as not having hot water in the sink, the refrigerator and freezer not cooling, and the ice maker not working. While we were able to send maintenance out to address the issues you reported, they, unfortunately, required a vendor who was not available to go out that day. We truly apologize for you having to experience this on what was supposed to be a relaxing, enjoyable getaway for you and your family. It would be a pleasure to host a more enjoyable stay for you in the near future.

Thank you so much for taking the time to review your most recent stay with us, Amy! We're so glad to hear that Splash 'N More was such a great property for you and your guests! We truly appreciate you taking the time to leave your honest feedback, and we have shared your concerns with the appropriate departments for further review. It would be a pleasure to have the opportunity to host you again in the near future!

We’re glad to hear you enjoyed the amenities, hot tub, and pool, but we’re sorry about the cleanliness issues and disturbances you experienced. Cobwebs, pests, and a pool alarm going off overnight are definitely not acceptable. This feedback has been shared with our cleaning and maintenance teams to address those concerns immediately. We regret that these issues affected your stay despite otherwise positive aspects. Thank you

James, thank you so much for your honest feedback, and we will make sure to follow up with the correct departments regarding your concerns. We understand the frustration that this can bring, and we apologize greatly for the inconvenience. We are glad that you had an overall positive stay with us and would love to have the opportunity to host you again in another one of our 400+ properties in the future.