10/10 – Hervorragend
Marcia D.
24. Aug. 2023
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Beautiful home in amazing location!
The photos of this home are accurate. The place was spotless when we arrived. The location is just what we wanted, a quiet residential neighborhood with an ocean view, not far from the amenities. My friend stayed with me for the first half and my sister for the second half. My only issue was with the property manager. I was told by Hawaii Life to reach out to him. He did not respond to my first text. The second text involved a broken window shade chain. I received a response to that. The third request involved outside lights that would not turn off. His response was to ask if I had tried the on/off switch. I have been practicing law for over 35 years. My sister is a board certified internist. We know how to turn a switch on and off. This issue was never resolved, so we threw a towel over the outside light. The final text involved the t.v. set in the living room not working on the last night of our stay. the property manager would not come out to check it out. There was no manual for the t.v. set, which would have been helpful. This time he asked us if the t.v. was plugged in! He then indicated that he would have to buy a new one. I told him that I didn't feel that a new t.v. set was needed. We finally got the t.v. to work on the last night, but we could not get it to go to the Netflix channel. We gave up. For this very expensive price point per night, we expected far better service. Other than this unfortunate experience with this one individual, our stay was fantastic.
Marcia D.
Aufenthalt von 11 Nächten im August 2023
