2/10 – Ungenügend
Staci M.
1. Okt. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Double Booked - not able to stay @ property
Upon arrival, key was not left in the lockbox as it was indicated. Someone from the property let us into the apartment building, and when going into the apartment- someone’s shoes were behind the door, a Blk suitcase was in the living room floor by the couch, and the couch had pillows on it as if someone had been sleeping on the couch. Thankfully no one was there for altercations with us just walking in on them!!
We made multiple calls to the host, with no response- still has not returned my call almost 24 hours later. The lady that assisted with letting us into the building called the real estate ofc, who was also unwilling to help. There comment was they were not in the office and weren’t able to look anything up. Here we are standing in the hallway with our bags. If we leave, we aren’t able to get back into the building because we don’t have the key to the front door. After waiting another 20min, we were hot and needed to use the rest room after traveling so we went to the closest convenience store. I then began contacting VRBO. The first agent on the phone with me, got disconnected and did not call back. I called again after 10 min, and spoke to another agent. She advised I should see a refund in 5-7 business days. Hoping for my refund with this property. Also hopeful that this host and property will be removed from VRBO and not able to create the stress on someone else. This was supposed to be a stress free weekend for us, but instead it was one of the most stressf
Staci M.
Aufenthalt von 1 Nacht im September 2023
