Willkommen im Nuss Haus

Thank you for the kind review

Hi Joel, First, I am sorry you felt your experience was anything less than perfect. I am sending you a PM, please let me know if I can do anything further to resolve your comments. I am glad that the space, size, set up and location worked for your group. We had not hosted 10 before, so I am glad to know it was comfortable for you. Dust/Crumbs are absolutely not OK, and does not meet my expectations. Surface dust is likely from the residue from our cleaning service, a disinfectant is dispersed via steamer to hard/soft surfaces. Sometimes it creates a dust/film will set on surfaces. I usually catch those things when I do the walk through, but I am out of commission for a few weeks as I am in a leg cast. Since my husband is doing all the work right now, I realized he needs a better list than the one I wrote, which say 2 things on it: 1. wine 2. coffee. Though those things are clearly important, I think we need a walk through checklist. I am working on that now and have scheduled a meeting with our cleaning team. We do keep additional towels in the hall closets. At this time, I made some notes on extra linens/supplies at this time. I have added kitchen towels to the checklist. I am working to address your concerns and hope we can surprise you with fresh updates in a future stay. Thanks for choosing our home and for telling me of your experience. - Elise

Hi Tyler! I am confused. You said how beautiful the house was and we communicated within minutes of any question you had prior and during your stay. I'm sorry you are upset that we were not able to accommodate your request to refund you part of the cleaning fee because you didn't use the whole house. But again, you requested this AFTER your stay and AFTER we already paid our cleaning staff. Best of luck! Elise