6/10 – Okay
Kerry J.
29. Mai 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Love the resort but this room was sub par
I’ve been staying at the Caribe for twenty years, and I still believe that it’s the best resort in Orange Beach. However, the standard to which the rooms are being maintained and the standard of cleanliness of the rooms has steadily gone downhill over the years, especially in the units managed by the Caribe. The floor was filthy in our unit leaving our feet black in less than an hour after bathing, there was food underneath the furniture in the living room, we were provided with 11 towels for a unit sleeping 14 people, and we were left no pillows for the sleeper sofas which were full of hair and crumbs. The master bed frame wad broken and had been pieced together with wood blocks and screws. People pay a lot of money and travel to the Catibe for the ‘resort’ experience, but this did NOT feel very resort-like. We were able to get the towels and pillows that we needed with a call to housekeeping, but the condition of the floors was inexcusable. I will say that various improvements had been made to the pools, pool decking, water slides, and lazy river as well as the addition of the newly constructed tiki bar and cabanas. I just wish that there was a system in place to ensure that the units are maintained to a certain standard and that there was an inspection process to make sure that units are properly cleaned and sanitized between guests.
Kerry J.
Aufenthalt von 3 Nächten im Mai 2024
