4/10 – Mangelhaft
Norma J J.
5. Sept. 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Room was fine. Comfortable bed, good location to Banff. We had 2 bath towels for 4 days and they are worn out, very thin. We were sent codes to get into the parking, rental unit and front door. The only one that worked and only for one day was the parking. We were able to access the building through that but codes did not work for the room. Went outside to try and call the owner - a man putting up signs asked if he could assist us. Said he owned some of the units. He called verbo for us who said to call the owner. The phone number he gave me for help not connecting. No alternate phone number. The man outside said he would call the mans wife whom he knew. Nothing. Then he called another man he knew. Finally that man came and gave us his access code and we were able to get in. There are 2 access doors to enter the rental. This mans passcode worked for the front and rental doors! We were told the password for the garage worked now but it never did. We parked on the street for the next 2 days and the last day we got back later and there was nowhere to park on the street. We waited outside the parking garage for some time until someone came out. We entered parking as the door stays up for some time. It was a nightmare after travelling all day and not being able to access the rental, hoping for parking on the street and wondering if the codes would continue to work! Nightmare after travelling all day. Stressful to say the least!! Leaving a gift card dosen't make up for this!!
Norma J J.
Aufenthalt von 4 Nächten im August 2025