Copper Mountain is beautiful.
The people in the “village” are friendly.
My rental was for 7 days and it could have been more pleasant if basic information was provided to me.
When I first arrived I had no clue about the lockbox to obtain my key. I had to call the 1-800 number to get the information and code to get into the room. After a couple of days I needed fresh towels and had no clue how to deal with this.
I called the 1-800 number about the towels and a woman answered and agreed that I was probably supposed to wash them myself, and yes, I probably had to pay for the washing/drying machines, but she was not sure. So that’s what I did twice.
On my 6th day, I heard from another guest that there was a phone on 1st floor I could use to call and request towels. What? When/where was I to know that?! I called and said I had a pile of dirty sheets and towels that could be picked up/removed from the room… please. They said OK. I returned later on at the end of the day and the pile of dirty sheets and towels was still there, plus I had no toilet paper. I called the 1-800 number again. This time a man answered and heard my towel story and need for toilet paper. (Clearly no point in going to first floor and calling “0” to request toilet paper!). This time the 1-800 call worked. Within minutes the “ guest service manager” was knocking on my door. She did not introduce herself and was handing us a pink bag full of towels and 3 rolls of toilet paper. I was happy about the toilet paper and the fast service and wanted to talk to her a bit about not needing more towels because I washed a bunch more myself and the pile of dirty laundry I’d appreciate getting out of the room, but it was obvious she was in a hurry to leave and by her manner I knew it was pointless to waste my time talking with her.
In addition, the blinds were filthy and the floor sticky. The bathroom sinks drain super slowly.
Couch dirty looking. Made me wonder about the spreads and pillows.
I suggest your management offer more clear information. A guest book on how the rental worked with guidance on the stay would have been helpful and appreciated.
I have to check out today (by 10 am, a firm 10!) and I have no knowledge on how to do this. Do I leave the keys on the counter? Return to drop box?
Again, I’ll try to figure it out.