4/10 – Schlecht
Stephanie P.
24. Apr. 2024
Gut: Check-in
Verbesserungswürdig: Kommunikation
Terrible Management Staff
The location and apartment was clean and did look just like the pictures. But the rules and forms I had to fill out just to stay here was a joke. The AC is a tiny window unit for the whole space, which really didn’t do much.
On top of that the power in the kitchen went out on day 3 of a 6 night trip. Communication with property management was awful. They would provide multiple false timelines on when this would be fixed through the last two days. Firstly they said, it would take someone 20 minutes to come up to fix, it ended up being an hour of us waiting. They told us it couldn’t be fixed that evening but someone would come the next day, provided us an extension cord for the fridge but nothing else in the kitchen worked. No one came. I had to follow up the day after and that’s when they said someone would be coming and that they didn’t work on Sundays…they eventually came later that afternoon(Monday) and fixed it. But left a mess for us to clean up. They tracked dirt everywhere, moved around a ton of stuff and didn’t put it back, broke glass and left it for us to clean. When I reached out to management to let them know, they tried to flip the blame on us for leaving certain food items like sugar which was bagged up out saying that bugs could get in. Mind you there was NOTHING in the contract that said anything about leaving food out. Why would this even matter when the people sent in created a mess for us to clean? And management not take any ownership? Literally a joke.
Stephanie P.
Aufenthalt von 6 Nächten im April 2024
