6/10 – Okay
Mary H.
29. Sept. 2025
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
As for the location, you can't beat it. This was our second stay in the same room. Beautiful views of the ocean and the balcony overlooks the pool as well as providing a front-row view of the sunrise. Issues with the room: same tv that was broken last year was still broken this year, they only provided the trash bags that were in the cans, one dish washing tab, no dish soap, no hand soap, half a roll of paper towels, and one extra roll of toilet paper.. to split between 3 bathrooms. I asked for extras and it didn't come for 2 days but when it did, they opened the door and sat a trash bag on top of our shoes that contained 2 rolls of TP, a couple of trash bags, and some bath bar soap. We almost threw it away because it looked like trash sitting by the door. The hot tub was out for the entire stay with no ETA given. We were told we could use the one located at the other side of the property but after packing up the car and driving over, we learned they were down as well. Normally, this would not be an issue but my elderly mother uses the hot tubs to continue her therapy while away from home and that was a huge reason we booked the place again. After calling the front desk, she gave us the passcode to get in the fitness center where a working hot tub was found. They then called to say that the hot tubs were working again but not ours. The room was nice but definitely needs a deep clean. There are spider webs in the bathroom and dust on the ceiling fans and vents. Hot water iffy.
Mary H.
Aufenthalt von 3 Nächten im September 2025
