6/10 – Okay
Stacey O.
11. März 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
I loved the property
I loved the property and you could tell the property owners were on top of it. They shared everything in the house. I booked through VRBO but all my contact was thru VACASA. I dont feel that VACASA is a great fot for the property owners. I asked for an early check in and was more than willing to pay for it but was told no. We were needing the early check in, not to stay any extra time in the house but for our luggage. We were needing to pick up extra people at the airport for a surprise engagement happening around 3:00. I also asked if they had a local office or any suggestions on where we could put our luggage and was told they had no suugestions nor did they have a local office. We drove by earlier in the day around 9 am to see the location of the home and there was no one even staying there and the house was already ready for us because we could see through the windows (not a creeper, the windows did not have curtains drawn). I feel the owners lost money on allowing us to check in early.
We never recieved our email or text with check in instructions and finally called them around 5:15 pm (check in time was 4) to speak to someone on how to get in.
We got an email on late check out. We called and requested that. We were on the phone with VACASA for almost 45 minutes just to accomplish that task.
I loved the house, its location.....everything about it. ....VACASA not so much!
