4/10 – Schlecht
Catherine R.
9. Jan. 2024
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Not as advertised
In need of work. not as advertised!!
We were asked to refrain from using main washroom, foul smell coming from the bathroom. Purchased two air freshener's did not remove the smell. Door closed for duration but could still smell foul odour. management company responds slowly to messages. Ad states midweek cleaning , when this didn’t happen, contacted ,management company we were told it would be a charge of 1000 pesos, bed linen change additional charge. In the ad there is no mention of cost. Contacted owner after he read ad he offered to pay for cleaning. but by the time management company responded, it was the next day we did not have cleaning done. Could not use hot tub, does not hold water.. one of the main reasons for choosing this property. Spent 14 days there and there are alot of issues. Holes in the tiles in the main bathroom behind the door under faucet of the tub, lifting tiles in the wall. screen doors on the balcony missing piece of metal, leaning in corner by screen door, broken chairs on main balcony.On the top of the roof deck where hot tub is there were supposed to be umbrella, table nonexistent. Drapes that are sun rotted. We went to Mexico to enjoy vacation, spent alot time contacting either owner or management company about issues with property.
Catherine R.
Aufenthalt von 14 Nächten im Dezember 2023
