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6/10 – Okay
Paul C.
7. Jan. 2023
Sea Colony is a great place
We love the beach the staff are amazing. The chair and umbrella rental guys are the best they work so hard and deserve to be treated well .The one issue we had the alarm went off twice on the last night we stayed . I called security at 12:17am to report the issue to James he said he sent officers up to take care of the situation. He didn’t answer my question what was the cause of this issue. We have a child with autism that was woken up by this horrible sound. So finally get him settled back down only have this happen again at 1:40 am I called again and reached James from security. He was not letting us know what is happening and why again this alarm went off is it something we should be concerned about. Again we were woken up abruptly from our sleep. I wasn’t pleased with the response of letting me and my family know what is going on. It’s disturbing to woken up in middle once which Okay things happen but twice . This really put a damper in our stay . It’s ashame that it happened after a great stay our lifeguard Ellie was awesome too . There lucky to have good people working for them . Glen who was at the pool has a great personality and really goes above and beyond for the guests staying at Sea colony. I hope this team gets some recognition as it’s well deserved being from the Hospitality industry for over 30 years it’s an important component to make your staff feel appreciated. If you have further questions please don’t hesitate to call me.