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2/10 – Ungenügend
Leah L.
9. Jan. 2023
Filthy & Not As Advertised
We were unable to check in at check-in time due to unit not having been cleaned. We lost our whole first day because of the delay and when we were able to occupy the unit later that evening, it was still filthy. There was hair in the showers & bathroom floors, feces in the toilet, sand everywhere, dirty dishes, and the sheets had not been changed. We had to clean the whole house ourselves. Moreover, our personal items we had placed in the house at check-in time had been disposed of by the cleaning staff.
With that behind us, one critical misrepresentation affected our stay: this is not a 4 bathroom house. There are only 3 full bathrooms, plus one 3/4 bath (no shower) and one 1/2 bath. The outdoor shower in the photos did not work due to a pipe leak that Vacasa was unwilling to fix (they simply turned the water back on and called it "fixed").
I contacted Vacasa Delaware and the main number about these concerns, and that the listing still inaccurately says this is a 4 full bathroom rental. Vacasa has not returned any of my 6 messages or otherwise provided an opportunity for me to explain these concerns (though they did issue a refund for our cleaning fee and replacements for our discarded items).
This was a beautiful house, so it's a shame Vacasa is not managing the listing better.
