2/10 – Ungenügend
Rasha C.
24. Juli 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
AVOID!!! MOLD, Dirty & No Communications
AVOID!!!! We booked 4 nights, processing the payment was painful b/c they sent a link for payment not through Vrbo which made me think a scam but when talked to Vrbo, they said Host can do that and it is not scam. CC kept declining the payment and after several calls had it done. Then we received a list of check in info and possible fees for hours check in (even though check in is contactless) and out and how very strict steps how to wash and put up dishes and etc which was not mentioned in listing. Upon arrival after long traveling, apartment was DIRTY & DISGUSTING!! We contacted their emergency number many times to get them to answer. There was no other available apartment we told and we had to wait couple hours for the cleaning. We put back our luggage in the car and wondered in streets didn't feel very safe for hours. Finally we got a text and got in after 9pm. It was not very clean. Dirty knobs and light switches, dirty cups with lip marks, dirty silverware etc which we found out for checkout info that guests had to wash and put up they dishes which explains the condition. So I had to disinfect all switches and knobs and wash all what we used. There was not even a salt. Contacted them many times afterward via emails and phone calls but no response. Later we found out that there is big time MOLD and the ceiling over the shower ALL MOLD. Felt bad during the stay, kids had bad allergies and red itchy eyes. Contacted many times by phone & emails but no reply. No REFUND
Rasha C.
Aufenthalt von 4 Nächten im Juli 2023
