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2/10 – Ungenügend
Thomas N.
15. Aug. 2021
A beautiful nightmare
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My family was very disappointed in our experience at Oasis in the Woods. I called Beachwalk’s office twice - before booking and before arriving to confirm there was internet service and the property was wheelchair accessible. I was told yes to both and neither were true. The property is beautiful and secluded, but doesn’t receive the attention needed from Beachwalk. During our 5 day stay, I called the first day about several issues including problems with the WiFi, bathroom light and a toilet that made loud sounds constantly all day and night. They would say maintenance was on the way, but I’d call back hours later to be told they got busy with other properties. They sent a man named Dale and the office manager who were very friendly, but unable to fix anything. By day three the toilet was much louder and would overflow before flushing. Dale was sent back out again, because regular maintenance was too busy with the Beachwalk properties, and told us a plumber was needed to drain the septic system. They couldn’t get a plumber to come out until Friday, after we left. So we dealt with the sounds all day and night and had to wait 10 minutes between flushes for the toilet. The office apologized and repeated that although inconvenient, it was safe. What I planned as a luxury vacation turned out to be quite the opposite. I hope they find a way to make future stays more pleasant.
