Zu 2 Stränden laufen! Villa mit Pool, Lavastein-Spa

Thank you for taking the time to share your experience at our rental home. As one of our very first guests, your feedback is incredibly valuable. We're committed to learning and improving, and your comments have already helped guide several important changes. We’re sorry to hear that you had difficulty finding the property. We've reviewed the directions and realized they could be clearer. Moving forward, we will provide more precise and easy-to-follow arrival instructions to ensure guests reach the house without confusion. We also apologize for the uncomfortable temperature upon your arrival. We understand how frustrating that must have been, especially in the heat. To prevent this from happening again, we’ll be making sure the A/C is turned on in advance of each guest's arrival. The units in the home are strong and cool the space quickly, so we’re confident this change will make a big difference. Regarding the pool and hot tub, we acknowledge they were not in the condition you expected. While we perform regular cleaning and maintenance, the surrounding trees can contribute to pollen and debris accumulation, which may give the impression that the pool is not clean. We are exploring the possibility of trimming or removing vegetation near the pool area and increasing the frequency of pool cleaning during guest stays to ensure a consistently clean and enjoyable experience. We also want to address your concern about the bright lights during the night. These are part of the community’s security patrol system, and while we understand they may be disruptive, they are there to keep all residents and guests safe as part of our gated neighborhood’s protection efforts. As for the cameras, we want to reassure you that their purpose is purely for safety and security. Most are positioned outside and at entry points. However, we recognize the concern regarding the one near the kitchen. We will be adjusting its angle to ensure it does not intrude on any indoor living spaces. Your privacy is very important to us, and we take this feedback seriously. As a new rental, reviews like yours are helping us shape a better guest experience. We’re actively working on improvements and would love the opportunity to host you again so you can see the changes for yourself. If you'd like to continue the conversation privately or have any additional thoughts, please feel free to reach out to us directly. We’re always happy to hear from you.