Familienfreundlicher Komfort in Top-Lage ohne Luxuspreis

Dear Guest, We are sorry to hear that your experience did not meet your expectations, and we sincerely regret any inconvenience or disappointment you may have experienced. Sometimes, despite our best efforts, the arrangements or facilities may not suit every guest’s individual expectation. It appears that the accommodation details provided on the VRBO website may not have been fully reviewed before making the reservation. There are permanent tenants living on the upper floor, and guests do not have access to that area. The main entrance has two keys, one for the permanent tenant and one for the traveling guest. The guest’s bedroom has a separate key that is only provided to the guest and is not accessible to the permanent tenant. This information is clearly provided on the VRBO website. The upstairs tenant also has a separate entrance and key, so guests have no need for contact with the tenant. Regarding safety, this room has been offered to traveling guests for several years, and to date, we have not received any complaints from guests about feeling unsafe. We take the safety and privacy of our guests seriously and provide the accommodation details in advance for guests to review before booking. We would also like to clarify one point that was not mentioned in your review: you booked the accommodation for five nights but did not stay for two of those nights. We understand that every guest has different expectations, and we respect your experience and feedback. Sorry for you.

Dear Valued Guest, While we generally do not give advice to our guests, we would like to offer a friendly suggestion for your future travels. Before booking a room or property in Canada or anywhere else in the world, we recommend carefully reviewing the information, descriptions, amenities, and photographs provided on the booking company’s website. If you have any specific requirements or preferences, such as the size of the TV, the color of the room, the availability or style of a chair, or any other particular amenity it is always best to confirm these details with the property in advance. We also encourage guests to research the area in which they intend to stay and, where appropriate, obtain information from the relevant municipal, provincial, or federal authorities. This can help you understand the general characteristics of the neighborhood and determine whether the location and surrounding area are suitable for your preferences and budget. Please also keep in mind that hosts who offer rooms or properties for accommodation generally do so with consideration for the safety and security of both their property and their guests. Booking platforms also have a large number of hosts and guests and are experienced in handling a wide variety of situations and requests that may arise during or after a stay, including requests for refunds. We appreciate your understanding and thank you for choosing to stay with us. We wish you safe and pleasant travels in the future. Thank you.