Bubbles Up Haus, Kamin & Zugang zum Bay Creek

Thanks for the kind note — glad the home worked well for you. We’d love to welcome you back.

Thank you so much for taking the time to share such thoughtful and detailed feedback. We’re really glad to hear that you enjoyed the home overall and found it spacious, clean, comfortable, and well equipped. It’s wonderful to know that the kitchen, comfortable beds, and screened-in patio helped make your stay a great experience. We’re truly sorry for the confusion and frustration caused by some of the information and communication during your stay. We especially apologize that you didn’t receive clear instructions regarding the sauna and that your request for clarification wasn’t properly followed up on. We understand how frustrating it is to have an amenity shown in the listing but not know whether it’s available or how to use it. We also appreciate you pointing out the issues with the digital guidebook, including the incorrect trash pickup information, as well as the lack of clear directions regarding the resort pools and private beach access. We understand how important those details are when you’re arriving somewhere new, and we’ll share this feedback with our team so we can work on making the information more accurate and easier to follow. We’re also sorry that the personal items in some of the drawers, cabinets, and closets made you feel uncomfortable about using the space. Our goal is for guests to feel completely at home during their stay, so we appreciate you bringing this to our attention. Thank you again for your honest feedback and for letting us know that you would still consider staying with us again. That truly means a lot to us. We hope to have the opportunity to welcome you back and provide an even smoother experience now that we know where we can improve.