Luxus Poolhaus | Schlafplätze für 17 | Kostenloser Resortzugang + zu Fuß zum Clubhaus | Themenzimmer | Garage

Thank you for staying with us. We are sorry the stay did not meet your expectations, but the review leaves out important context. When the linen concern was reported, we asked for photos and specific details so we could inspect the affected areas. We were then told twice that no further service was needed. The guest changed that request the day before departure, after the group had already been in the home for several days, and we still sent a cleaner back at our expense to inspect the linens, remake beds, and review towels. Several other comments in the review are based on misunderstandings of information that was clearly disclosed before arrival. The home is not advertised as having a separate hot tub. Pool heat is optional, starter supplies are limited and outlined in advance, and guests are not charged for normal laundering. Charges apply only to missing, damaged, or permanently stained items. The statement that we were unreachable after hours is also inaccurate. Current guests are automatically provided our after-hours support number, but it was not used for this concern. We are always happy to address legitimate concerns when given the opportunity, and in this case we did so. We also think it is important for future guests to understand that the home was provided as advertised and that several points in this review do not reflect the full record.

Thanks for staying with us!