Ski-in/Ski-out zur Gondel, Whirlpools, Pool, Ski-Service

Thanks for the great review Sarah!

Thank you Steve. We really appreciate you and your family visiting our condo since 2006. Hope you keep coming for another 11 years and more! - Katherine

Thanks for your review Pete and your references. My favorite thing to do at Lion Square Lodge is to sit in the hot tub, too! I also love being able to park my car in the garage and not have to use it the entire time I'm at the condo. Being able to take a short walk or shuttle ride to anywhere I want to go is such a stress reliever. Please consider us again for your future trips to Vail.

We can certainly understand why someone would find a lack of hot water and a mouse in the unit to be inconvenient. When guests have had any complaints in the past (i.e., understanding how to use the TV, a clogged toilet - this is the first time we've had a complaint of hot water and a mouse), a quick phone call to Dennis or Katherine has resolved the issue quickly. That is why we provide our phone numbers repeatedly to our guests and ask that they call us with any concerns. Not only did this renter not contact us, she did not even attempt to notify the front desk. Had Julie W. either called or texted one of us, we would have had someone there immediately to assist her. Instead, we were told after she checked out that she wanted a refund or that she would post a negative review. Unfortunately, all we could do in hindsight was to have maintenance check the hot water and ask them to provide better preventive pest control. As I mentioned in my response to Julie, we talked with the staff at Lion Square Lodge after receiving her concerning email after her stay and they maintain that there was no problem with the water temperature that weekend. They also said that in the Vail mountain environment, on occasion a mouse will come into the building in the Summer, but they would have been happy to have removed it for our guest. Coming to us after the fact put us in an awkward situation since we had no opportunity to resolve Julie's issues during her stay. As one can see from previous reviews, we are very conscientious and accommodating to our renters, and we have many that return year after year. We apologize that Julie's stay was not what she expected, but we hope that when our guests encounter issues during a vacation that they notify us immediately. We want to make our guests' stays as comfortable as possible.