Waldblick & Grill! Lynchburg Baumhaus-Retreat

Thank you for sharing your feedback. We understand the frustration of arriving while the cleaning team was completing the turnover, especially with evening plans. Our records indicate that guests were provided access to the home immediately upon arrival, allowing belongings to be brought inside while cleaning was completed by 5:51 PM, less than an hour after arrival. Recent high winds and rain had brought debris onto the entry steps, which our cleaning crew addressed. We also appreciate your comments regarding the stairs, driveway, and deck. As the designated property management partner, Evolve handled communication and the compensation discussion on our behalf. Our local team worked diligently to minimize the inconvenience, and we remain committed to providing a welcoming, well-prepared home for every guest.

Thank you for your feedback. We are happy you enjoyed the location of our home. We sincerely apologize for the issues you have encountered during your stay, and we appreciate you bringing these issues to our attention. Our local team strives to provide every one of our guests with the best vacation possible. We apologize if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for your feedback, Joe. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.