Das luxuriöse Blaue Haus | Whirlpool + Garten-Oase

Thank you for your feedback. We would like to clarify a few points for future guests. Our kitchen is stocked with the basic necessities for cooking and meal preparation that we feel are appropriate for a short-term vacation rental. While it may not have every item that someone would typically have in their own personal kitchen, we do provide the essential cookware, dishes, utensils, and appliances for guests to prepare meals during their stay. Regarding the hot tub fountain, the fountain pipe itself is brown in color due to the material used by the manufacturer. This is the normal appearance of the pipe and is not due to dirt or discoloration. The fountain is also designed to shoot water upward and above the surface of the hot tub, so the water flow described is its intended operation. As for the dishes found in the cupboard, we sincerely apologize. Our property is professionally cleaned between every stay, and this appears to have been an oversight during the cleaning and inspection process. We have addressed this with our cleaning team and will ensure additional attention is given to checking dishes and kitchenware before future guests arrive. We appreciate the feedback and continually use guest comments to improve the experience we provide.

Hi Maureen, Thank you for taking the time to share your feedback. Your stay took place in May, before our summer season. At that time, our seasonal window A/C units had not yet been installed, as they are typically in service from June through September. We understand this was disappointing and appreciate your comments. The hot tub issue was resolved by resetting the breaker, and we're glad it was functioning afterward. Any sand present was likely the result of the recent weather, and the water has since been serviced. Regarding the maintenance items you mentioned, we appreciate you bringing them to our attention. The master bathroom sink, bedroom window, and ice maker have all since been inspected and addressed. We apologize that the BBQ was not in the condition you expected. It is professionally cleaned between guests, but we will review our inspection procedures to ensure propane levels and cleanliness are checked more carefully. The home is professionally cleaned before every check-in, and our inspection records confirmed it was prepared prior to your arrival. We also appreciate your suggestions regarding towels and kitchen supplies, and we have since reviewed our inventory to better accommodate larger groups. Thank you again for your feedback, which helps us continue improving the guest experience.

Thank you for your feedback. For transparency, this reservation was cancelled by the guest at the last minute, and the guest did not check in or stay at the property. As a result, they were not able to experience the home, its amenities, or the hospitality we provide to our guests. We take all genuine guest feedback seriously and are committed to providing a high-quality experience. We encourage future guests to review the many reviews from guests who have actually stayed with us, which reflect the experience we strive to deliver.