Zauberhaftes Häuschen am Bach mit Whirlpool

Hi Jackie, Thank you so much for the wonderful review. It was so nice to have you and your family enjoy our cottage. We’re happy you enjoyed everything about the cottage as well as how close it is to Helen. We would love to host you anytime. Warmly, Bettye

We want our guests to rest easy when they stay with us, and we apologize that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We were aware that the gas fireplace logs were not functioning properly at the time of your stay and are currently in the process of replacing them.- We had mistakenly believed that the living room TV was a smart TV. While there were smart TVs in all bedrooms, we’ve since added a Roku stick to the living room TV, so it now has full streaming capability.- When you experienced a lockout, we came out to the property at 10:00 PM to assist in person. The keypad requires pressing the lock symbol to secure the door, and we’ve updated our check-in instructions to clearly explain this step for future guests.- We strive to provide a seamless and comfortable experience for every guest, and we’re truly sorry for the inconveniences that impacted your visit. Thank you again for your comments—they help us continue improving the experience for future travelers.