Smith Mtn Lake Rückzugsort: Zugang zu Hallenbad/Whirlpool

Thank you for the feedback. We're glad the room size worked well, but we're sorry the floors and furnishings weren't up to our usual standard during this stay; we used a different cleaner that didn't meet our expectations and are addressing that. We also fell short on communication regarding building access, which led to the lockout, and that gap has since been corrected. Contact information should've been readily available by email, and we're looking into why that didn't come through clearly. We appreciate you bringing these issues to our attention and are working to ensure future guests have a smoother, more comfortable experience.