12- Comfy 2B in the Heart of CBD

Your family will be close to everything when you stay at this centrally-located place.Experience the ultimate in convenience with everything you need just steps away. Enjoy easy access to Brisbane’s top restaurants, cafes, shopping, and entertainment—all within walking distance. Plus, the beautiful Botanic Gardens are just a short stroll away.

Perfectly located in the heart of the CBD, you’ll be close to it all—only minutes from the Botanic Gardens, bus stations, and Queen Street Mall.
Alice’s Home – House Rules & Guest Guidelines

Welcome, and thank you for choosing to stay with us.
We truly appreciate your trust and look forward to hosting you.

To ensure a smooth experience for you and future guests, please take a few moments to read through the guidelines below. These rules are in place to protect the property, comply with building regulations, and prevent misunderstandings.

By proceeding with your reservation, you agree to comply with the following terms.


🔐 Check-In & Access

Check-in instructions will be provided on the day of arrival once all requirements have been completed.
Submission of a valid government-issued ID is mandatory.
Failure to provide a valid ID will result in delays in releasing check-in instructions.
Access details are confidential and must not be shared with anyone outside your registered booking.


📶 WiFi

WiFi is available inside the apartment.
The connection is suitable for regular browsing, streaming, emails, and general online use.
The WiFi is not suitable for high-bandwidth activities such as heavy downloads, large file transfers, crypto mining, or intensive commercial usage.
Service interruptions caused by the internet provider are outside of our control and do not qualify for refunds.


📺 TV & Entertainment

Please note that TV type may vary depending on the specific unit booked.

For Smart TV Units:
Streaming apps may already be installed.
Guests must use their own personal login credentials.
Please ensure you log out of all streaming accounts prior to check-out.

For Non-Smart TV Units:
Some basic cable channels may be available.
Channel availability may vary and is not guaranteed.
We are not responsible for third-party streaming service interruptions.


🛏 Bedrooms & Linen

Professionally cleaned bed linen is provided for your stay.

We provide:
1 bath towel per registered guest
1 hand towel per reservation
Extra towels are available upon request at $10 per towel.

Please note:

Linen and towels must not be removed from the property.
Excessive staining (makeup, fake tan, dye, oil, blood, etc.) or damage will result in replacement charges.
Missing linen will be charged at replacement value.


🍳 Kitchen & Appliances

The kitchen includes essential cookware and utensils for light meal preparation.

Please note:
We do not provide condiments (salt, oil, sugar, spices, etc.).
All dishes must be washed or placed in the dishwasher before check-out.
Dispose of leftover food properly.
Appliances must be cleaned and switched off after use.
Do not leave food scraps in sinks as this may cause blockages.
Failure to leave the kitchen in reasonable condition may result in additional cleaning fees.


🗑 Waste Disposal

Please dispose of rubbish properly:

Apartment Units:
Garbage chute is located on each level near the lifts.

House-Type Properties:
Rubbish bins are located outside the property.

Important:
Excessive rubbish left behind may incur a disposal charge starting at $50, depending on weight and type.
Oversized or commercial-level waste will incur higher charges.

Hazardous Waste (Strictly Prohibited):

Examples include:
Chemicals or paint
Batteries
Gas canisters
Medical waste or sharps
Biohazard materials
Large furniture items
Construction debris

If hazardous waste is found inside the property, a disposal fee of $100 or more will apply.


❄️ Air Conditioning

Operate using the remote control provided.
Please switch off the air conditioning when leaving the apartment.
Balcony doors and windows must remain closed while the air conditioning is running.
Damage caused by improper use may result in repair charges.


🏊 Building Facilities

Amenities vary depending on the listing.

Some units may include access to:
Swimming pool
Gym
Suna

If included:
Access card is required.
Follow all posted building rules.
Facilities are managed by the building’s body corporate.
Temporary closures due to maintenance do not qualify for refunds.

If not included:
No access to shared facilities such as pool, gym, sauna, or other amenities.
Access is restricted by building management.
We clarify this in advance; please check the amenities list in the listing to avoid confusion.


🏢 Building Etiquette

To respect neighbors and building regulations:
No parties, events, or celebrations.
Quiet hours: 8:00 PM to 8:00 AM.
No excessive noise at any time.
Strictly no smoking inside the apartment or on balconies.

Prohibited activities inside the unit include:
Gambling
Illegal drug use or paraphernalia
Unauthorized business or commercial operations
Any illegal activity
Violations may result in fines, eviction, or authorities being called. Penalty fees and inconvenience fees will apply.


🚪 Check-Out Instructions

Standard check-out time: 10:00 AM

Before leaving, please:
Dispose of all rubbish properly.
Wash dishes or place them in the dishwasher.
Return furniture to its original arrangement.

Keys:

Non-carpark users: Leave keys on the kitchen bench.
Carpark users: Take your parking card, remove your vehicle, park temporarily outside then go back and leave keys on the kitchen bench inside the property,

Send us a photo showing where keys are left.
Do not leave keys at reception. Reception is a separate business.
Lost key penalty: $300 or more + locksmith fees + GST


🚭 No Smoking

This is a strictly smoke-free property.
Smoking inside the unit, on balconies, or anywhere on the premises is prohibited.
Penalty fee: $500 or more, plus additional cleaning and deodorizing costs if required.


🧹 Reporting Issues

Please report any cleaning or maintenance concerns within 3 hours of check-in.
Issues reported after this timeframe will be considered as acceptance of the property’s condition.
We are always happy to assist — but prompt reporting protects both you and us.


👥 Registered Guests Only

Only guests listed in the reservation may stay overnight.
Visitors are the responsibility of the primary guest.
Unauthorized overnight guests will incur additional charges.


🚫 Conduct & Illegal Activity

We reserve the right to terminate a stay immediately if there is reasonable suspicion of:
Illegal activity
Property damage
Dangerous or disruptive behavior

Breach of house rules:
No refunds will be provided in such cases. Penalty and inconvenience fees may apply.


🅿️ Parking

Some properties include parking; others do not.

If not included:
You may check nearby options at:
🔗 parkopedia. com. au

If included:
Use only the allocated parking space.
Unauthorized parking in other spaces may result in towing or fines.


🐾 No Pets

Pets are not permitted unless explicitly approved in writing.
Penalty: $500 or more, plus cleaning and damage costs if applicable.


🔧 Access for Maintenance

With reasonable notice, we may require access for repairs or inspections.
In emergencies, entry may be required without prior notice.


🛡 Liability

This is a privately owned home and is not managed by the building management.
We are not responsible for accidents, injuries, or illnesses occurring during your stay.
We are not liable for lost, stolen, or damaged personal belongings.

These terms protect both guests and owners, ensuring clarity around responsibilities for personal safety and property care.


🔥 Security & Safety

Tampering with smoke alarms, disabling them, or covering them is strictly prohibited.
Penalty: $500 or more, plus associated service charges.


⏰ Late Check-Out

Late check-out must be approved in advance.

Fees:
After 10:00 AM: $30 per hour
Latest possible departure: 12:00 noon (subject to availability)
Unapproved late departures may incur additional charges.


🛠 After-Hours Support (If Required)

3 PM–7 PM: $75 + GST
7 PM–10 PM: $100 + GST
10 PM–9 AM: $150 + GST (subject to availability)


💰 Penalties & Damage Responsibility

Guests are financially responsible for non-wear and tear issues reported:
Damage to furniture, appliances, or property
Missing items
Excessive cleaning
Rule violations
Building fines caused by the guest
Charges will reflect the cost of repair, replacement, or professional services required.


🤍 Final Note

We genuinely want you to have a comfortable and enjoyable stay.
These guidelines are not meant to feel restrictive — they simply help us maintain a safe, respectful, and well-kept space for everyone.

If you have any questions at all, please reach out. We are always happy to assist.

Thank you for staying at Alice’s Home