2-Zimmer Superior Villa

Thank you for taking the time to share your feedback. We are truly sorry for the way you were initially welcomed and for the confusion around your dog. The pet request did not come through to us clearly at first, which caused the misunderstanding. Once we reviewed the Stayz booking details and saw that your little dog was included, we were happy to accommodate you, and we sincerely apologise for any stress or discomfort this caused. Regarding the pool, we appreciate your understanding. With the recent fires in the surrounding areas, ash and burnt leaves were unfortunately making their way into the pool, which made it difficult to keep it as clean as we would normally like despite our regular maintenance. We’re pleased to hear that aside from these issues, your stay was enjoyable, and we thank you again for your feedback as it helps us improve our service for future guests. Thank you Darren and Kristy