2/10 – Ungenügend
Ann C.
1. Okt. 2025
Verbesserungswürdig: Check-in und Kommunikation
The check in process was by email on my phone with no written directions in the unit regarding the function of the television, wifi etc. The key code did not work properly. I called and was told to keep trying it. I finally got into the unit after 10 attempts. This was 9-20-25. On 9-21-25 I was locked out and again had try 10 attempts. I finally left the unit unlocked for the remainder of the week. The right side burners did not work on the stove/oven. When it was repaired, the oven and stove did not work at all and was repaired again late in the evening forcing my brother and I to abandon cooking food and drive to eat on the island incurring additional expense. The water was shut off to the unit for most of the day on 9-23-25. I called and never got a return call. the parking lot was blocked off for 3 days 9-24 through 9-27 for utility and surface spaying forcing me to carry items 2 buildings over. The elevator would not open or close properly and I did not use it due to concerns of being stuck. We had to demand bowls to eat that took 2 days and multiple phone calls to obtain. the unit smelled moldy as if it had not been opened and aired out. Finally the pool was closed. I will also share these concerns with Dream vacation rentals. My brother and I were the only 2 that stayed in the unit both of us in our early 60's. I would not recommend to a family it would be very inconvenient with all of the issues I have mentioned
Ann C.
Aufenthalt von 7 Nächten im September 2025
