NEU! Moderner Komfort im Herzen des Museumsviertels

Thank you for staying with us and for sharing this thoughtful feedback. We’re glad you found the home spacious and comfortable, and that the walkability to downtown and Hermann Park made your stay enjoyable. We also appreciate your note about the location and nighttime noise, and we’ll keep that in mind as we continue working to improve the guest experience.

Thank you for your kind words! We're delighted to hear you enjoyed the property and its convenient location. It's great to know that check-in was easy and that the house met all your needs. We look forward to welcoming you back on your next visit!

Thank you for bringing this to our attention. We're sorry to hear about the AC issue and sincerely regret the inconvenience it caused during your stay. Safety and comfort are our utmost priorities, and we take your concerns seriously. We are investigating the problem to ensure it is addressed promptly. Your feedback is essential, and we appreciate you taking the time to share it with us.

Thank you for your feedback. We are sorry to hear that you had an unsatisfactory experience at our property, especially when you were seeking a quiet and clean environment for recovery after surgery. We have taken your review very seriously and are looking into every point you raised. Our property manager, along with Red Awning, is investigating the issues you reported, including the cleanliness standards, maintenance concerns, and the confusion surrounding access to the master suite. We have also followed up regarding the timing of the issues you reported. Regarding your comments on the property's cleanliness, we are disappointed to hear that you experienced these issues during your stay. We understand from our property manager that you mentioned these problems were not present on your arrival and developed later in your stay. Had these issues been reported to us immediately, we would have addressed them for you at once. We want to assure you that a full-scale inspection and deep cleaning have been completed for the benefit of future guests. We also want to clarify the layout of the property, which is accurately described in our listing. The master bedroom is located upstairs, which is an important feature of this property. We apologize if this was not clear to you when booking and understand how the stairs could have been a challenge following your surgery. For future guests, we will re-emphasize the multi-level layout in the listing description. We regret any confusion regarding the local contact for repairs. The individuals who came to repair the water filter were approved contractors dispatched through the property management channel. We understand your frustration with the external company, Red Awning. We are working with them to ensure that all guest communications are handled promptly and effectively. We are committed to providing a high-quality experience for all our guests. We take all feedback seriously and use it to improve our property and our guest experience. We have already addressed the issues and have made changes to prevent similar situations from happening in the future.