Geräumiges 3-Schlafzimmer-Haus nahe Shubie Park | Terrasse, Garten & Parkplatz

We strongly disagree with this review and believe it gives a very misleading picture of the stay. First, it was approximately 31°C on the day of arrival, so the suggestion that heating should have been turned on is unreasonable. The suite has temperature control, and running heat during that weather would make no sense. The comments about mustard, sauces, toothpaste and other items are also misleading. Condiments are not advertised as part of the listing amenities, and anything left in the fridge is simply complimentary for guests to use if they wish. These items are not part of what guests are paying for and should not be presented as though they were missing or inadequate amenities. We also completely disagree with the comments regarding cleanliness, bedding and the condition of the unit. This property is listed across multiple booking platforms and has hosted many guests. Anyone considering staying with us is welcome to review the feedback across those platforms, where these kinds of allegations are simply not consistent with the experience reported by our other guests. Most importantly, after the stay, the guest requested compensation/refund in connection with their dissatisfaction, which we did not agree to. We will not provide refunds simply to influence or avoid a negative review. The suite was provided as advertised: a spacious two-bedroom private basement unit for the reserved stay. We stand behind the accuracy of our listing and the condition in which the property was provided.

Thank you so much for your kind words and for staying with us! We’re really glad the space worked well for your group, and we were happy to provide the extra mattress for the fifth guest. We sincerely apologize for the noise that night. Our little one was unfortunately sick and quite unsettled — she usually sleeps by 9 PM, but that night was a bit unusual. The guest in the living area may have heard some of it, as the upstairs living room is directly above your rental unit’s common area. We always try our best to ensure there’s no disturbance, especially in the bedrooms, and we’re truly sorry for any inconvenience this may have caused. Thanks again for your understanding, and we hope to host you again under quieter circumstances!