2/10 – Ungenügend
Joanne C.
25. Okt. 2022
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
A very horrible experience 😢
The condo where myself and family stay at 8763 Worldquest Blvd was a horrible lving condition that should have been rented out. It had a terrible smell. The microwave had rust inside of it. I was scared to use the tub in the master bedroom because of the loose faucet knob. The toilet wouldn't flush at times. To top off my stay there I didn't know if you unlocked the front door from the inside it automatically lock. I walked outside the door and was locked out with my cellphone and all if our property inside the unit I immediately went to the front lobby to get Help. I was told they have no contact information for the owner or the host. The day in which this horrible situation occurred was my Birthday . Unable to to contact the host I had no other choice but to call a locksmith thar cost me 150.00 Finally after being locked out from 3:30 P.M. and getting in at 9:30 P.M. I checked my emails and received a email from my host Nathan Freitas at 5:30 P M. stating he had received a call from the front desk telling him we were locked out the unit. He stated he had a spare key if we needed him to come ope door. I called him the next morning and asked him why didn't he come and open the door which would have saved me 150.00. He replied I didn't call him. He was Very Rude and very unprofessional. I unformed him I was give a complaint on him on how me and my family was treated. He yelled in the phone "Miss "Go Screw Yourself. He should be fired for the way he treated us. We spent our money for a remember great vacation for my birthday that we didn't have. I will Never book here again. Due to my Very horrible experience I will inform all my family, friends and co-workers that I work law enforcement with that this company doesn't value their customers sincerely Joanne Cobb
Joanne C.
Aufenthalt von 3 Nächten im Oktober 2022
