8/10 – Gut
Meg S.
17. Apr. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great house, some confusing parts
So overall this house was great, and I hate to say anything, but I think it's important for future folks to know. The location is great, although you should know it is NOT a ski in ski out, especially if you have kids or older folks. The walk up and down the stairs and down the street is a lot. Now they do offer parking at the base and we had to run shutttles down. Also, the house is very nice and kitchen fully stocked. There are however no games or anything there but a deck of cards. Thank goodness we travel with lots of stuff, but if you don't you'll be lost of things to do but a deck of cards.
As for communication, I had to call and email several times, first because they never charged my second payment. I reached out to vrbo and they said contact the place. They told me they had switched payment companies and it was missed (and that I was honest for calling!) and they took my credit card over the phone. Then I had to reach out the day before because we received NOTHING about check in . She responded with a code and that was it. THEN halfway through our stay I got emails about my second payment and my check in instructions (when we had been there for 4 days already). I'm guessing that they had their reservation systems screwed up as well. I emailed again and they didn't have much of a reply except "well the second payment was always due through us" no mention of their screw up with check in instructions, etc.
So overall a 4 star due to the issues with company.
Meg S.
Aufenthalt von 7 Nächten im März 2024