KLVR präsentiert Honua Kai Resort*Luana Villa 11D*

Thank you for your feedback. We are sorry that the unexpected AC issues affected your vacation. We would like to clarify a few points for future guests. Before this reservation was made, we had disclosed that the master bedroom AC had experienced a failure. That unit was replaced approximately one week before Ryan's arrival and was operating properly at check-in. When a separate issue subsequently developed with the AC system, we immediately arranged for an HVAC technician to inspect it. The technician identified an issue affecting the system's cooling distribution and isolated the living room unit to restore proper cooling to the bedrooms and prevent further damage to the equipment. We also arranged for portable AC units to provide additional cooling while the necessary replacement part was being ordered. We understand that these temporary arrangements were not ideal, particularly during a vacation, and sincerely regret the inconvenience. Throughout the stay, we remained in communication with the guest, coordinated service visits, and made every effort to address the situation. We also offered a $350 goodwill credit in recognition of the inconvenience. Our listing advertises air conditioning, but does not guarantee that the property will always have uninterrupted central AC service. As with any property, mechanical equipment can experience unexpected failures despite proper maintenance. We take our guests' comfort seriously and appreciate the opportunity to clarify the circumstances for future guests.