Romantische Seneca Lake Wine Trail Getaway / Whirlpool / Haustierfreundliche

Thank you Devin. You were great guests and we look forward to seeing you again. Best regards, Pat and Brenda

Awesome Thomas. Glad you had a good stay and enjoyed our cottage. We will be sure to pass your comment along to our housekeepers, who do a great job. Look forward to seeing you again. Best regards, Pat and Brenda

We tried to accommodate guest in our cottage instead of our motel because she wanted to save on the cost, which she did - and so all 3 in the group could be together instead of in separate rooms. Plus have a hot tub and fire pit near the lake. We agree with guest - this was not what she expected, but not because of what we provided. Guest failed to read the instructions we sent her, which included the address of the cottage. So she mistakenly went to our motel. Once she made it to the cottage, which is a lake view cottage, but has lake access, she and her friends walked down to the lake thru another cottage property, even though she sent a text asking if they could walk through that property, knowing it didn't belong to the cottage she was renting. Upon doing so, she and her friends surprised the folks in that cottage who were sitting out on their deck. Later when we brought this to her attention, she said those folks didn't complain to them. However, those folks contacted us and advised that they were very unhappy about this incursion to their privacy. When she mentioned that the photos were different on our site than in reality, I looked at the photos she showed me from our site and I advised her that they were the same as what she was seeing, and the only difference was that the photos were taken in the spring. And all the ad photos were taken of her cottage. Guest generally seemed to have a mind to do whatever she wanted to do, and did not bother to read the helpful instructions we had provided, including disturbing people at another cottage instead of using the lake access that comes with our cottage. She also seemed quite unfamiliar with a very natural setting, compared to the urban setting where she lived. In general, anytime we tried to explain what was in her instructions, she refused to read them or acknowledge them and brought up that they would write a negative review unless we gave them a discount. Had she had one legitimate complaint we would have responded to address it. But everything she suggested was in direct conflict with reality and with what numerous guests have written in their reviews and/or told us directly - that our cottage is very nice and that they loved their accommodations. And one of the most common guest comments is how clean the cottage is. We would never consider renting to this guest and her friends ever again.