Vermieter-Kommentar: We are sorry guest was this disappointed. Unfortunately online booking sites created conflicting reservations for the same date, which was beyond our control. The other guest was accommodated that night. This cottage is listed as a "lake view cottage", and is about 100 yds from the water, with lake access. The property, one acre, is shared by a 200 yr old historic mansion, which is being worked on. Many people are captivated by this mansion and often stop by to look at it and to take photos. The cottage is well maintained, as attested to by the many guests who have stayed there. Those guests usually speak very positively about the mansion, as well as the beautiful, peaceful, and private setting. There is a cottage that is waterfront in front of it, about 100yds away - not even close to the cottage. Our housekeepers are noted for the fine job they do preparing our cottages for incoming guests, and there are no odors. The cottage has all new appliances and washer/dryer - new large screen TV with high speed wifi - leather living room furniture - and a hot tub. It is in the center of the Wine Trail, and only 5 minutes from the nearest town, with a 24-hour super market, many shops and stores, restaurants, and gas stations. Even a movie theater. Walking distance on the same street to the Outlet Trail for hiking and biking. Because we receive so many calls and emails, we ask guests to use text to better help them. During guest's stay, many of his concerns were not mentioned, except for the conflict in booking the first evening. There appeared to have been miscommunications as a result of guest booking online, and possibly not reading all the information contained therein. We are keenly aware of guest expectations, and work hard to meet them. Again - it is disheartening to know we came up short in this guest's experience. The vast number of guests who stay at this cottage continually tell us how much they enjoyed it. So this review is a surprise, and it seems to have stemmed from the mix up at the very beginning. We are very sorry for that.