2/10 – Ungenügend
LaTane S.
2. Jan. 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
AWFUL!!!!
We checked in to A Waterfall Retreat on Monday 12-26-22. We were scheduled to check out Sunday 1-1-23. We left the morning, 12-30-22. There were so many issues, we couldn’t stand to stay any longer.
When we got there on Monday, it was 58 degrees in the cabin. I realize it was unusually cold. We called in to the maintenance like we were instructed. We were told we would get a call back. I didn’t exactly expect someone to run right out. I figured you were dealing with several issues. However, I NEVER received a call back. On Wednesday, we left for a while and came back to a maintenance guy in the cabin. That is absolutely not okay with me. I was never told he was coming. And he entered the cabin, with all our possessions, without any warning whatsoever. We had no idea. I don’t appreciate that at all!
The cabin was absolutely filthy. That place is gross from top to bottom! The floors are rotting out. There are two spots in particular that you feel like you are going to fall through the floor.
My frustration is fueled by how much I paid for the week! I realize the cabin is older. However, price should be adjusted for what the actual product is that you are offering. It is old. It is extremely outdated. And it is disgusting! The cobwebs were everywhere. And the windows were just gross.
If you are going to market a cabin with a full kitchen, you should have at least the bare minimum to cook with. There is nothing in the kitchen except old knives and old, nasty silverware. There are zero cooking utensils. It is hard to cook with no utensils. There was not one pot holder.
We had 6 people that stayed. There weren’t enough bath towels for 6 people. The showers need to be clearly marketed that they are not full size showers. That was absolutely terrible and awful to shower in. The bathroom cabinet in the main bathroom is falling apart. The countertop isn’t even attached. The sink took forever to drain. I expect way more for what I paid!
We have owned a cabin in the area. I get that people just complain to hear themselves talk. However, this cabin is completely unacceptable! I’m furious over what I paid and what I got when we showed up.
LaTane S.
Aufenthalt von 6 Nächten im Dezember 2022
