6/10 – Okay
Ron S.
15. Mai 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Disappointing
The room was nice and most people expect to walk to the beach from their beach front condo as we have for over 40 years, but on our third day, they closed the beach in front of our condo and literally built a barricade around us with no access to the beach and crews began erecting stages, tents , etc. for a festival for the following weekend. The hotel manager(Jennifer) said they had no control over the city plans for a festival, but the hotel knew about it well in advance and we were not informed prior to arriving. The host or hostess should have blackened out that week before the festival since they knew people would not be able to access the beach from the Phoenix Hotel, but no one was informed in advance and she said they sent notices out which was a lie or we would’ve picked a different hotel.I asked to be credited for one night or have a refund to my account for one night, but the manager said no and told me I should have checked in advance to see if there was a festival planned.(which made no sense) She was very rude and we will never stay at another Brett Robinson property. All they care about is keeping all the rooms full (knowing access to the beach would be closed). Most property owners, blacken out dates when there would be no access to the beach from their property. People work hard and plan months in advance for a fun week or weekend at the beach and should not have any surprises as we did.
Ron S.
Aufenthalt von 3 Nächten im Mai 2025
