6/10 – Okay
Andrea H.
1. Aug. 2025
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
The Indigo and condo were both very nice had no issues with the condo. The issues we had were dealing with the rental company, I couldn’t honestly recommend going thru that same company. I had to contact them the day before to try to obtain out information and when I did they acted like it had been sent. They did send it, right before they sent the email acting like I didn’t know what I was talking about. The original email I received when we paid and signed the contracts said we would receive the email a week before, I had to ask for it. Then when we went down to check in we arrived around 3:30. As soon as I walked in she said your condo is waiting on the final cleaning check you won’t be checking in until 4 at least. I said ok she said I’ll text you when it’s ready. I noticed several other families waiting and she was telling the same thing. So then when I finally receive the text at 4:15 ish I was already in line because she’d made everyone wait. She asked if I had stayed before I said no ma’am this was our first time ever being in Perdido Key or staying at Indigo she gives me keys and hands me a packet someone else was waiting on another man and she couldn’t talk to me or tell me anything about how we were supposed to go because she was so worried about helping that man. When I took my packet I saw the key cards and bracelets and code but when we got to the parking garage no one explained which one we went in.
Andrea H.
Aufenthalt von 7 Nächten im Juli 2025
