8/10 – Gut
David F.
29. März 2022
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great Place, but poor communication with Family Time
Would have given it 5 starts as the condo worked for us. However, the communication with Family Time was challenging and ineffective. Never got into my ski locker the whole time. It was permanently locked and the key code wouldn't open it. Thus, we had to put our skis and snowboards in the dining room which made it a wet mess. They kept saying that "maintenance would come by", but it never happened. Secondly, our plans changed and we needed to stay another night. The place was open. I sent a text and they confirmed there was availability. They kept telling me to go to their guest guide and then VRBO to add the extra night, but neither would let me. They gave me no other option and I kept asking. Then a day went by of me still asking, and someone else booked so it was no longer available. Frustrating.... Got to our last night and we were stuck. I needed to do something and moved our whole family/gear to the Best Western for one night. Then at 9:00 p.m., they asked if I wanted them to look for another place… A little late to ask… When we asked other questions like where to get firewood, no answer. I was going to give 3 stars based on the communication alone, but I understand this was their busy time. So I added a sympathy start. However, we didn’t have one successful communication with Family Time. Will be back next year, but will try to get one without Family Time.
David F.
Aufenthalt von 4 Nächten im März 2022
