First off, Rachel was great! There was an issue getting into the gate and she immediately responded to my call and message. She was very attentive with any issue we had during our stay. The house was as described. Pool and hot tub were a hot topic all week and worked wonderfully. Pool heat was an issue that Rachel immediately fixed.
While looking for some of my daughter’s toys before leaving we did notice the areas under couches and beds were unkept (someone’s bikini top, water bottles and little trash items, no fault of Rachel's), obvious house keeping is not cleaning under beds and couches. We also, were burdened with a not so nice neighbor who attempted to disturb our stay, all of which was relayed to and dealt with by Rachel, but outside of this everything was nice.