Check in was easy, the unit was clean, the bed was comfortable, and the shower was hot. Two things however were very disappointing. First, there was a woman directly above us with 4 children under 4. They stomped on the floor the entire time we were there. When someone checked in next to us, we could hear everything they said as well as their TV. Second, the property was NOT what was pictures. Not even close. The pictures of the property were twice the size, had a balcony, a kitchen island, a recliner and a jetted tub. Though what we received was okay, we only had about 18" of counter top in the kitchenette, a standard tub over shower, and an uncomfortable couch to sit on for watching TV. It was also pretty small (NOT like the pictures). When I tried to communicate this to Christian, he told us that the pictures were random pictures of available properties and that some software program selected the exact property when you check in. When I replied by asking "is that indicated somewhere on the advertisement and we just missed it?" He just replied with the same scripted response. We found this absolutely insulting and in very poor taste on his part.