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2/10 – Ungenügend
Matthew G.
6. Juni 2025
Very disappointing second experience.
Cleanliness - 1 - This appears to be a common issue with this unit. I arrived about 15 minutes after my scheduled check-in bit the cleaners were still there. They said I should have received a phone call letting me know that my check in time had been updated but I did not. I also received no texts or emails. Not a huge deal as the rest of my family was a bit behind though definitely inconvenient. I don't k ow what their level of responsibility is though one of the bedrooms had a broken window, blindes were half pulled apart, there was a pot of oil left in the oven, and there were a number of stray nails laying around the place which is unsafe for anyone, nevermind the fact we had kids and a baby.
The property - 2 - There were light switches that were either old or had been misused but the dining room light flickered nonstop without the switch being taped on. The oven took forever to preheat and when it did supposedly reach temp it was still cold. The bathrooms overall were nice which was a plus though the saunas timer didn't work. Not safe for someone who may not know and then leave with it still on. The master bedroom bed is also like sleeping on plywood. I know some people enjoy that sort of thing but it would have been nice if it was a bit softer.
Guest service - 1 - I reported most of this to the staff. They pretty much shrugged it off. They assumed we didn't know how to operate the lights. Told us someone would be by to check the window (no one came), and asked if we wanted someone to come put the blinds back together. They took a pretty hands off approach. This was honestly a shame. We stayed here once 2 years ago and it has been a spot we had all been waiting to get back to. This was a total opposite experience. Nothing was offered in the way of discount or refund.
Wifi - 2 -It was good when it worked. It would randomly disconnect periodically and made watching a movie with the family difficult.
Likely to recommend? 2 years ago after our first stay yes. My whole family, especially the kids loved this place and have been waiting to go back. But after this experience I cannot recommend it to anyone.
