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8/10 – Gut
A guest from Michie, TN
11. Apr. 2024
Four nights
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin we rented was clean, spacious and fully stocked. The only problem was the Kuerig coffee maker didn't work. We called the office and they replaced it that day. The gentleman who fixed it was very professional, friendly and helpful.The minor complaint was that the written instructions that I kept getting through email (and many came) were at times confusing, at times just wrong, and other times self-contradictory. Still, we managed and I have no real complaints.The only real issue we had was that the property is listed on the site as 4 BD/4 BA. It ended up being 6 BD/6 ba.That wasn't a problem, and we just didn't use the extra 2. When we left, however, I got an email saying we'd be charged for using the extra 2 bdrms. I objected and got that fixed, but was told that the lease stated that we were not to use the upper level (which we did). The lease didn't say that. I read it twice before we left for MO, and again after I was told this was in the lease.If it's a 6 bedroom property, why show it as 4 on your site? Why try to charge me extra? Why not post a sign in the property about not using the upper level? Why wasn't it mentioned in the lease or online or in any of the multiple emails I received?Aside from that unnecessary complication, it was a very nice property and well maintained!
