However, it was “not ready for prime time” when we checked in: listed kitchen items were missing (e.g. any Tupperware), one burner on the stove did not work, the ice maker in the refrigerator was broken, the kitchen garbage can was broken, and the advertised hot tub (“the spa”) was unusable because its cover was broken so it did not heat as it should. Fortunately, Property Manager Kim was very responsive to our needs, fixing that which she could as quickly as she could, but despite her best efforts not everything was fixed before we checked out. And the owner too was very nice in that he expanded the TV cable package to include ESPN at our request. As noted above, the home is beautiful and in a great location. One disappointment though is that we were told that heating the pool was “very expensive” (which I have no doubt is true and also no doubt factored into the monthly rental cost that we paid). The pool was NOT heated when we check in, but several days into our stay, the owner did heat the pool. However, after a few days, we agreed that the owner could stop heating the pool (since the advertised hot tub, aka “the spa,” was not usable once we got out of the pool), and we asked for a refund since we had paid for a heated pool, but were now foregoing that amenity. Property Manager Kim told us told that the owner would pass through the heating pool savings to my folks. While my Mom has reached out to Properly Manager Kim about that refund, sadly she still have not received any refund
