Cooperstown Area Kutschenhaus mit Charme

I'm sorry to hear your family did not have a better experience at the house. Just a few things I would like to note. I checked my emails from you and could not find ANY expressing concern about anything in the house. They would have been addressed immediately and always have been. 1 - I just informed my contractor about the issue with the refrigerator which we did not know about and were not informed about. That will be fixed immediately. 2 - We have installed a new large a/c unit on the first floor. Again, it being uncomfortable temperature was not brought to our attention. 3 - The Wi-Fi is through Spectrum cable and out of our control. We pay for the high-speed access through them. Additionally, there are 2 other networks in the front house that are able to be used from the front of the carriage house. I will call Spectrum cable to make sure there are no issues that can be fixed. 4 - The stairs are standard steepness with regards to rise and run dimensions, no steeper than you would find in a normal house. In 10 years or renting we have never been told they are different or let alone a problem. 5 - As for updating, we are always working on making things better. House was fully painted this spring. New graphics were put on the walls and have 2 HD flat panel TV's on each floor. We also have a washer and dryer renters are able to use. We encourage constructive feedback from our renters in an effort to improve, but airing it out in a poor review without ever having any dialogue or allowing us to rectify is just difficult to swallow. We can and will address all the concerns brought to light. Thanks, Michael

Thanks Michelle. We have already put a large mirror near the bedrooms upstairs for your next visit. Best wishes