Ein Stück vom Himmel in den Kierlands

Sorry we couldn't accommodate you in 2024 as the unit was already booked, but we hope to see you in 2025.

Linda, we look forward to seeing you again this summer!

We enjoyed you as a tenant. We wish it could have worked out next year. Our house rules include a note to travelers that we try to rent by the calendar month only.

There were red flags about this tenant early on. The tenant’s guest called to reduce the stay under the minimum and asking partial refund. Within 5 minutes of the tenant’s group arrival, we received a call from the guest there were no Saran wrap (we had nesting plastic storage containers), foil sheets (there was a roll), Kleenex in a bathroom (there were new Kleenex boxes in the unit), only a few Tide pods (the detergent was not for the entire stay) and that a light bulb was burnt out (box of new LED lights in the unit). The guest demanded a partial refund. 5 minutes later we received a second call, advising that the floor was “filthy.” We noted that the floor had been swept, moped and disinfected the day before and offered to have a nearby cleaning crew come by to take a look, the guest advised that they already cleaned the floor (10 minutes after their arrival!) and the cleaning crew would not be necessary but wanted a refund. The listed tenant called the next day that one of the slats on the vertical blinds was broken and that the fan pulls were too short for her to pull. We contacted our blind repairman and ordered fan pull extensions via Amazon. We sent the tenant the pictures showing no damage to the blinds, the normal fan pulls and the operative light before they got there. We received an email a week later saying the tenant could not speak for even a few minutes to schedule the repairman or get pool passes and that all further communication should be with the guest. We have a strong belief that the tenant was not at the unit and/or that the tenant left for a significant period. Just before the end of the stay, the guest called to complain about 2 tiny bugs in the unit with a refund request (pattern?). We explained the exterior of the complex unit was regularly exterminated and we never had bugs in the unit. Without comment about discovery of juvenile bugs 4 weeks into their stay, a exterminator schdeduled with the guest but the guest was not there and we were charged for a no show. We were never advised of the lack of dish (4) or wash (12) towels, coffee cups (10) and hairdryers (2), the unit had plenty of them before and after their stay. We were never advised of a stuck sink stopper or any issue with the coffee maker whose carafe and reservoir were cleaned by the cleaning crew. The unit is well lit by sunshine and lights so reading should be no issue. Needless to say, we will never rent to this tenant or her guests again.

So glad that you chose to come again in 2023!

Looking forward to having you stay again in 2024.

We enjoyed having you and your daughter at our Kierland’s condo. We look forward to your return.

Glad to have hosted you and your daughter.

Glad to hear you enjoyed your stay. Please feel free to book again.

We re soo glad you enjoyed your atay.

We were surprised to receive a review as we had very little communication with Carol & Lance. They were from Canada and apparently took their phones but turned them off as they did not purchase local SIM cards, so it took weeks to receive responses to our messages and voicemails. They arrived and complained that the patio had left leaves from a wind storm. When they finally did respond to our reply, we had our housekeepers come by and clean the patio again, only for it to get more leaves the next day. We sent all new linens, as we do every year, and they complained that there were too many linens in our linen closet, so we let them throw away the ones they did not like. About a month short of their full stay, they sent a message that they had returned back to Canada early because they were homesick. They did not leave a written review, so it is hard to know why the unit received three stars, as they indicated that they enjoyed their time and were happy with us as hosts.