This is a nice house. It was very spacious with adequate room for our family's vacation. However, it was unprepared for guests due to the lack of cleanliness. When we arrived (around 4pm) the TV was on, the outside lights were on as well as all the lights on the first floor. There were also pans and kitchen supplies scattered on the dining room table. As we were unloading our luggage we noticed very visible stains on the carpet in the dining room. We later found a note (I guess from the housekeeping) apologizing for the state of the carpet and that was how the previous tenant left it. As the rest of our party arrived later that evening we continued to notice that the house clearly had not been cleaned prior to our arrival. There were clothing and used towels hanging in 2 of the rooms from the previous tenants. Two of the bedrooms on the 2nd floor had black built up soap scum and hair strands in the bathtub. Our room (one of the masters) had hair strands in the sheets and on the towels. There were also visible stains on the towels in that bathroom. One of the "cribs" (a pack n' play) was broken is not safe for a child. It is nice of the owner to provide a stroller and high chair however they are kept in the garage, which is the game room, and they were not clean and there were also some roaches in the garage. The stove had dried food stains on the it. There is a note in the laundry room asking you to help them prepare for their next guest by starting at least 2 loads of laundry (have one in the dryer and one in the washer), but no laundry detergent was provided for this. The house was the only house on the block that had an unsightly, black tarp on the roof that was not secured and flapped around very loudly. The blinds in the kitchen had visible dried food stains.

This was our 2nd time staying in Emerald Island Resorts. This is a nice home, it is spacious and did meet our needs. But we only really felt comfortable after we did our own cleaning. The housekeeper definitely needs to be evaluated.