6/10 – Okay
Amy L.
22. Apr. 2021
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Great location and overall amenities
Rental company is our only gripe. The home did not have some basic amenities (e.g., a wine opener), other advertised amenities were not working, e.g., pool lights, hot tub light, fire pit/table. We called several times to get tickets raised to fix these and not all items are fixed (including telling us it would take two days to get a wine opener). We didn't even mention bathroom lights that were out because the list of items became too much to worry about.
The house is beautifully appointed but the rental company was disappointing. I shared my woes at check out after having received no response to several calls over the course of our visit, and guess what... No one called me to resolve my disappointment even though they said they would. So...here I am. Very disappointed on the costumer service. We stayed at the home with our two children and they were totally disappointed that the night time swim situation wasn't happening (due to busted lights) and we could not do the anticipated outdoor fire pit either. I would have rented a home with all functioning features had I known.
Amy L.
Aufenthalt von 4 Nächten im März 2021
