Luxushaus in Crystal Cove

We were very surprised and disappointed to read this review, as it’s not consistent with our standards or with the experiences of our many satisfied guests over the past 20 years of hosting. The guest stayed for seven days without ever contacting us to mention any issues — had we been made aware, we would have immediately addressed their concerns. After receiving this feedback, we asked the guest to please forward any photos so we could investigate, but they told us they didn’t have any and simply decided to leave immediately. Our home is professionally cleaned and inspected before every arrival, and we take pride in maintaining a comfortable, well-kept environment for every guest. The guest also mentioned that they will “never use VRBO again,” which suggests broader frustration with the platform rather than with our home specifically. We’ve used VRBO for many years and have had countless wonderful guests through it. It remains an excellent and trusted platform for both travelers and property owners. We take cleanliness and guest satisfaction very seriously and remain committed to providing a positive experience for every visitor.