Prairie Comfort von VRBO

The vision of our hospitality business is to make our guests happy, comfortable, and safe. We put our utmost efforts to accomplish the goal, and there was no negligence. However, we also believe there will be a circumstance that would be difficult to please guests, but our utmost efforts will not stop there; perhaps, we will try harder to please our guests. We did the same with Sierra B, arr Oct 27. However, after the first night, she found another place to stay probably less expensive, but most importantly, spending time with her reading buddies seemed worked perfectly for her. Therefore, she wanted cancellation and came up with excuses to get out and refunded. She mentioned: non-operating washing machine, someone banged the window middle of the night and the broken lock on the window. Her entire claim is an untrue and made-up story to ger refund. The washer was properly working condition, and I communicated with her via text message. I never experienced anyone banged the window from any guests. The local police departments contacted, and no evidence found. The window not broken - a false statement. No evidence of a broken window. Usually, the refund reimbursements often based on the cancellation policy with the VRBO. Although I was not obligated to cancel from my end, I wanted to fulfill her wish and make her happy. I offered a few choices: 1) change to a new apartment, 2) provided the booking revenue to her, or 3) I come and verify the complaint and remedy the situation. None of the options were appealing to her since she determined to leave and stay with her reading buddies. She was forcing me to cancel the reservation. At that point, I was still accommodating and helping her to cancel the booking and get her a refund. I forwarded the cancellation policy and the procedure of how to cancel the existing reservation from VRBO. Unfortunately, she didn't cancel the booking. To conclude, we tried our best to accommodate her in many ways, but she was uncooperative, poor communicator, demanding, and rude. After her checkout, I found the place was dirty and disorganized. Nonetheless, our goal is to make guests happy and leave with a good memory. So far, people seem to like our places dearly and rate them highly. The apartments are species, tastefully decorated, private, and centrally located in the City of Grand Forks. No matter what Sierra's opinion, our mission of hospitality, and utmost efforts to serve guests to make them happy - continue for all the guests

We take every feedback seriously; concurrently, we also believe not everyone’s opinion would be positive. For example, guests checked out before you check in the Prairie Comfort had an entirely different view. They spoke highly about the apartment, its location, décor, and space. Therefore, it is hard to rely on one opinion rather than overall ratings. The images of the property are the accurate representation of the apartment. We are here to serve the guest with our utmost efforts, and honesty is our key to success. There was no short cut wile remodeled – it was done by license professional with the attention to short them guest satisfaction. As you mentioned, it is not a brand-new building; therefore, the updates are done and done with very thoughtful consideration. The showerhead is a standard size since you had mentioned we will investigate it and try to improve it at our best. The snow and Ice are part of North Dakota, and we have no control over mother nature. I believe we have good snow and ice removal on the place. However, we would consider improving. The short-term rental platform VRBO creates an opportunity for guests and hosts to share their own experiences publicly. It helps the host also enhance the guest to more civilized while using the facilities. We often write positively about the guest, no matter how bad their stay was. Overall, we want happy customers. Thank you.