2/10 – Ungenügend
Eva E., Woodleaf NC
9. Okt. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
ROACH MOTEL!
On the first day we arrived the AC was on 50, couldn't understand why. When we turned the air up to 72, the ROACHES started to come out! We bombed the home on Sunday and contacted Spectrum on Monday morning, they did send a pest control company out on Tuesday at 530pm. It was so bad there was 3 different kind of roaches and the pest control confirmed that no one had sprayed in a while, but Mary from Spectrum said they had it sprayed quarterly. Not True. The homes were very dirty my husband had to help move the refrigerator to make sure it was sprayed behind and clean behind it. The pest control guy even expressed how dirty the kitchen was and how it needed to be deep cleaned. The beds had black dog hair on them but that was the least of what i was worried about. We ended up having to throw out food from the Roaches. We contacted Spectrum on Friday after all the cleaning and throwing out food and other items and basically, they came up with excuses not to refund our fees. We didnt ask for all the money back only the fees they charged since they didnt provide a clean home and or a bug free home. Spectrum did offer us another home, but it had 2 camera and I refuse to stay at a home and not have privacy. That is why we didn’t ask for all the money back just the fees. We had to keep the air on low to keep the roaches at bay. Someone either Spectrum or the cleaning person knew the home had roaches as to why the air was on 50! We will not ever rent from company again!
Eva E.
Aufenthalt von 7 Nächten im September 2023
