2/10 – Ungenügend
Brian B., Oakmont, Pa, USA
15. Sept. 2023
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit
Beautiful Location, but Unclean and Insect (primarily Spider) Invested
Travel
The View (Paradise Found) is a beautiful house that has stunning views of Deep Creek Lake. Unfortunately, our visit to Paradise Found was unpleasant for reasons that should not have occurred, especially for the amount of money for the rental and other fees. To be fair to the property manager, they were responsive, positive, and apologetic for the condition of the house and facilities and took action to rectify the situations that they could. The property manager ended up sending two personnel to the house and they both were professional and knowledgeable in their areas of expertise. Unfortunately, by the time the items were addressed, we had completed 4 of our 6 nights at Paradise Found.
1st Issue - Spider infestation and outside deck and patio cleanliness.
The entire fire pit/jacuzzi patio, main deck overlooking the lake, and front house entrance were invested with hundreds of spiders and were completely unusable until the exterminator and cleaner finished.
2nd issue - Kitchen Infestation and Cleanliness
Baby roaches, dirty pots/pans and dirty cooking utensils.
3rd Issue - Multiple fixes/cleanliness needed throughout the house.
4th issue - WiFi Access
We have a couple of friends that require Wifi on vacation to stay in touch with their work and so we book with this in mind. Wifi access was not available during the stay.
This rental could be a one of a kind rental if the actions taken during our stay were only completed prior to our arrival.
Brian B.
Aufenthalt von 6 Nächten im August 2023